Someone I know is gambling problematically — what should I do?

Contact u7u7's support team via live chat or by email at support@u7u7.cam. We will investigate the account in question and take the necessary steps. Full confidentiality will be maintained.

Safe and Responsible Gaming

Responsible Gaming at u7u7:
Your protection is our priority

u7u7 believes that online gaming is entertainment — not a burden. Our self-regulation tools, age verification system, and 24/7 support team are always here for you.

Our self-regulation tools

u7u7 gives you full control over your own play. Use the tools below to manage your gaming habits at any time.

Set deposit limits

Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set, it takes effect immediately. Requests to increase a limit are subject to a 72-hour waiting period — so you have the chance to reconsider your decision.

Self-exclusion

If you feel your gaming is getting out of control, lock your account for a set period — from 30 days up to permanent. Bonus and promotional communications will be paused during self-exclusion.

Time-out break

Need a short break? Set a time-out from 24 hours up to 4 weeks. You will not be able to log in to your account during this time, but your account will be restored automatically once the break ends.

Session time limit

Decide how long you want to play in one sitting. When the set time is up, the system will automatically log you out and suggest taking a break.

Reality Check Reminder

Set pop-up reminders at regular intervals to remind you how long you have been playing and how much you have deposited or withdrawn so far. This helps you stay aware.

Set loss limits

Set a maximum loss amount for each day or week in advance. Once the limit is reached, the session will end automatically and you can start again the next day or week.

Recognise the signs of problematic gaming

Online gaming should be enjoyed for entertainment. If you notice the following signs, consider seeking help:

You feel a repeated urge to keep playing in order to recover money you have lost
You are hiding your gaming habits from family or friends
You are spending money needed for daily essentials (rent, bills, food) on gaming
You feel restless or anxious when you try to stop playing
You are prioritising gaming over work, studies, or relationships
You are spending money on gaming by taking on debt or borrowing

Need help? We are here.

If you feel gaming is having a negative impact on your life, contact u7u7's support team. We will assess your situation confidentially and help you take the right steps.

24/7 live chat — support in Bengali

[email protected]

Full confidentiality guaranteed

Simple steps to set limits

Log in to your account

Access your personal account on the u7u7 platform.

Open profile settings

Click the profile icon at the top right and go to the "Responsible Gaming" menu.

Choose the tool you need

Select whichever you need — deposit limit, self-exclusion, time-out, or reality check.

Confirm

Enter the amount or duration and click the "Save" button, and the setting will take effect immediately.

Responsible gaming tips

u7u7 wants you to always enjoy yourself within the right limits. Following these simple tips will keep gaming fun:

Set a budget first — only play with money you can afford to lose.

Do not view gaming as a source of income — it is for entertainment.

Take regular breaks; avoid playing when you are tired or emotional.

Avoid the temptation to place larger bets to try to recover losses.

Spend time with family and friends — do not let gaming replace relationships.

Stay away from gaming when under the influence of alcohol or substances.

Our commitment

u7u7 is fully committed to responsible gaming practices as a safe and trustworthy platform.

Creating accounts for minors is strictly prohibited and age verification is mandatory.

All transactions are secured with SSL encryption — your money and data are completely safe.

Self-exclusion requests are processed within 24 hours and are strictly enforced.

The option to opt out of marketing communications is available at any time.

u7u7's support team operates in accordance with fair play and responsible gaming policies.

When problematic gaming is identified, our team proactively reaches out to the relevant user to offer assistance.

Enjoy responsibly

Have fun, but stay within your limits. Browse our game lobby at u7u7, choose your favourite game, and play safely.

Browse Casino View Slots Cricket Betting

Responsible Gaming FAQs

Log in to your account, go to the "Responsible Gaming" section from the profile menu, and select the "Deposit Limit" option. Set your daily, weekly, or monthly limit and save. Reducing a limit takes effect immediately; requests to increase a limit are subject to a 72-hour waiting period.

No. Logging in to your account is completely impossible while self-exclusion is active. Bonus or promotional emails will not be sent during this period. Any existing balance can be withdrawn once the exclusion period ends.

A time-out is a short-term break (24 hours to 4 weeks) that lifts automatically when the period ends. Self-exclusion is longer-term and for more serious issues — from 30 days up to permanent. Removing a self-exclusion is a more complex and time-consuming process.

Contact u7u7's support team via live chat or by email at [email protected]. We will investigate the account in question and take the necessary steps. Full confidentiality will be maintained.

No, not under any circumstances. u7u7 strictly enforces a 21+ age requirement. Age verification is mandatory during the registration process. If an underage account is identified, it is closed immediately and any balance is returned.

Yes, completely free. Deposit limits, self-exclusion, time-out, loss limits, and reality check reminders — all tools are included at no cost with your u7u7 account and can be used at any time.