u7u7 Privacy Policy

1 Introduction and Scope

u7u7 (referred to as "we", "us", or "the platform") operates a trusted online casino and betting service for players in Bangladesh. By using our website https://u7u7.cam and all associated services, you agree to this privacy policy.

This privacy policy is committed to clearly informing you about what types of personal information we collect, why we collect it, how we use and protect that information, and what rights you have. This policy applies to all registered members, guest users, and anyone using any of our services.

2 Information We Collect

We may collect the following types of information:

a) Personal Information Provided Directly by You

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or passport details (for KYC verification)
• Home address
• Payment account information (bKash, Nagad, Rocket, Upay numbers)
• User-created password (stored in encrypted form)

b) Information Collected Automatically

• IP address and device type
• Browser and operating system information
• Time, date, and duration of site sessions
• Pages visited and games played
• Transaction history and betting activity

3 How We Use Your Information

u7u7 uses your collected information for the following legitimate purposes:

• Account Management: To carry out registration, login, and profile-related activities.
• Identity Verification (KYC): To confirm your age and identity, as part of responsible gaming.
• Processing Financial Transactions: To complete all activities related to deposits, withdrawals, and bonuses.
• Customer Support: To provide 24/7 live chat and email assistance for your questions and issues.
• Security and Fraud Prevention: To detect and prevent suspicious activity.
• Service Improvement: To analyse user experience and improve the quality of the platform.
• Notifications: To keep you informed about important updates, promotions, and policy changes.
• Legal Compliance: To comply with applicable legal requirements.

We will use your information only for the purposes stated above. Your information will not be sold or shared with third parties for marketing purposes without your consent.

4 Data Storage and Security

u7u7 has put in place industry-standard technical and organisational measures to protect your personal information. Our security framework includes:

• SSL/TLS Encryption: All data transmission on our website and applications is protected by 256-bit SSL encryption.
• Secure Servers: Your information is stored on internationally accredited secure servers and is protected from unauthorised access.
• Password Hashing: All passwords are stored using strong cryptographic hashing algorithms.
• Access Controls: Only authorised personnel may access your information, and only when there is a legitimate reason to do so.
• Regular Security Reviews: The security of our systems is regularly reviewed and tested.

5 Sharing Information with Third Parties

u7u7 does not sell your personal information to third parties. However, limited information may be shared in the following specific circumstances:

• Payment Processors: Payment service providers such as bKash, Nagad, Rocket, and Upay may receive the minimum information necessary to complete transactions. These organisations handle information in accordance with their own privacy policies.
• Game Software Providers: Providers such as Pragmatic Play, PG Soft, JILI, and Spribe may receive limited information necessary for game operation, used solely for technical purposes.
• Legal Requirements: Information may be disclosed in compliance with applicable law in response to a court order or valid request from a legal authority.
• Fraud Prevention: To assist relevant authorities in preventing serious financial crimes or fraudulent activity.

Outside the circumstances described above, no personal information will be disclosed to third parties without your consent.

6 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate our website effectively and to improve your user experience.

Types of Cookies:

• Essential Cookies: These are necessary for the basic functioning of the site — maintaining login sessions and keeping security features active. The site will not work properly without these cookies.
• Functional Cookies: Store your language preferences, game settings, and personalised experience.
• Analytical Cookies: Used to analyse site traffic and usage patterns, helping us improve our services.

You can control or delete cookies at any time from your browser settings. However, disabling essential cookies may mean some features of the site are unavailable.

7 Your Rights

As a u7u7 user, you have the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request that any inaccuracies in your personal information be corrected or updated.
• Right to Erasure: In certain circumstances (such as after closing your account), you may request that your information be deleted, though some information may be retained due to legal obligations.
• Right to Restrict Processing: In certain cases, you may request that the processing of your information be restricted.
• Right to Withdraw Consent: You may withdraw consent given for marketing communications at any time.
• Right to Complain: If you are unhappy with how we process your information, you may submit a complaint to [email protected].

To exercise these rights, please contact our support team. We will endeavour to respond to your request within a reasonable time after receipt.

8 Protection of Minors

u7u7 is for those aged 21 and over only. We always ensure that our platform is not accessible to minors (those under 21 years of age).

• We verify age at the time of registration and confirm identity through the KYC process.
• We do not knowingly collect personal information from any minor.
• If we confirm that a minor has used our platform, the relevant account will be suspended immediately and the collected information will be deleted.

9 Data Retention Policy

We retain your personal information only for as long as necessary. The retention period depends on the nature and purpose of the information:

• Active Accounts: All necessary information is retained for as long as your account remains active.
• Closed Accounts: Even after an account is closed, financial and transaction-related information may be retained for a specified period in accordance with legal requirements.
• Legal Retention Obligations: Information required for fraud investigations, dispute resolution, or meeting regulatory demands may be retained for a longer period.

Once the retention period has expired, we will securely delete your information or anonymise it so that it is no longer personally identifiable.

10 Changes to This Policy

u7u7 may update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:

• By updating the date on this page
• By sending a notification to your registered email address
• Through a notification when you log in to the site

Continuing to use the site after a change has been made will be taken as your agreement to the updated policy. We recommend that you review this policy regularly.

11 Contact Us

If you have any questions, complaints, or requests to exercise your rights regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Direct support in Bengali available 24/7

Our data protection team will endeavour to respond to your request as quickly as reasonably possible after receipt.